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Knowledge Base
Before contacting M-Audio technical support, we recommend searching our product support Knowledge Base to see if a solution to your particular problem has already been published.
Before contacting M-Audio technical support, we recommend searching our product support Knowledge Base to see if a solution to your particular problem has already been published.
Drivers & Updates
Do you have the latest drivers for your device? Our engineering team is constantly adding, updating and improving our drivers to ensure optimal performance—download the latest versions here.
Do you have the latest drivers for your device? Our engineering team is constantly adding, updating and improving our drivers to ensure optimal performance—download the latest versions here.
Manuals
Our Manuals and Quick Start Guides provide comprehensive, easy-to-understand instructions on using your device. Click here to download them in multiple languages.
Our Manuals and Quick Start Guides provide comprehensive, easy-to-understand instructions on using your device. Click here to download them in multiple languages.
Warranty & Repair
Is something broken? Click here to access warranty information for servicing your product.
Is something broken? Click here to access warranty information for servicing your product.
Contact Tech Support
Our highly trained support team will help you find solutions to all your technical issues. Please contact the correct support team for your country/region.
Our highly trained support team will help you find solutions to all your technical issues. Please contact the correct support team for your country/region.
Avid Support Offerings
Your creativity doesn’t just work from 9-5, and neither does your equipment. Keeping your technology running smoothly calls for information and expertise that’s there whenever and wherever you need it.
Your creativity doesn’t just work from 9-5, and neither does your equipment. Keeping your technology running smoothly calls for information and expertise that’s there whenever and wherever you need it.
Technical Support:
As of April 23, 2010, M-Audio enhanced technical support is now available online to US customers.
To submit a support request
click here.
(note: new registration required)
To follow up on a case submitted before April 23, 2010, please refer to the email received when you submitted your request for a link to access your incident, or call technical support at 1-626-633-9055.
Get Online Help
Repairs & Maintenance
If you are unable to find an answer above, please see Avid Assisted Support.
Avid Assisted Support
You may purchase Avid Support Codes for per incident support for any M-Audio product. Please visit the Avid Web Store.
Learn more about Avid Support Codes.
Online:
Fill out our support form
M-Audio User Forums
Visit our official forum to share ideas and get support from other M-Audio users:
http://forums.m-audio.com
Torq Support
If you have questions about Torq DJ software and related products, visit the support forum:
http://www.torq-dj.com
Phone Support:
Product registration is required to receive phone support. Please register your product before calling.
If you are still within your free support period (30 days from date of purchase), please call:
tel (support): (866) 872-0444
fax: (418) 872-0034
If your free support period has expired, please call:
(888) 918-3444
Lines are open 9am-5pm, Monday-Friday.
Calls are charged at $2.50 per minute; $35 maximum per session. Payment can be made via VISA, MasterCard, or Discover.
Es ist erforderlich, Ihr Produkt erfolgreich zu registrieren, um von unserem Telefon- und Onlinesupport gebrauch machen zu können. Um dies zu tun, füllen Sie bitte das Onlineformular
Online:
Bitte nutzen Sie unser Support Formular
M-Audio User Forum:
Besuchen Sie das offizielle M-Audio User Forum zum Informationsaustausch und zur Problemhilfe:
http://forums.m-audio.com
Torq Support:
Für Informationen bezüglich Torq DJ-Software und verwandte Produkte, besuchen Sie die folgende Seite:
http://www.torq-dj.com
Telefon:
Wenn Sie sich in Ihrer kostenlosen Supportzeit befinden (30 Tage ab Kaufdatum):
+49 (0) 811 5520 778
Wenn Sie sich ausserhalb Ihrer kostenlosen Supportzeit befinden:
0900 190 4033
Die Telefonleitungen sind Montag bis Freitag von 9 bis 17 Uh r geöffnet. Anrufe aus dem Festnetz werden mit 1,24€ pro Minute be rechnet. Kosten vom Handy & anderen Netzen könnten variie ren.
Please note that online registration is required for all telephone and online support enquiries. To register, please fill out the online form
Online:
Fill out our support form
M-Audio Support Forum:
Visit the official M-Audio User Forum to exchange information with other users:
http://forums.m-audio.com
Torq Support:
For information regarding Torq DJ software and related products, visit the following page:
http://www.torq-dj.com
Phone:
If you are in your free support period (30 days from date of purchase):
+44 (0) 1753 658630
If your are out of your free support period:
0906 785 9331
Lines are open from 9am to 5pm Monday to Friday. Calls are charged at £1 per minute from BT Landlines. Call costs from mobiles & other networks may vary.
Merci de noter que toute demande de support en ligne ou par téléphone nécessite un enregistrement en ligne. Pour procéder à cet enregistrement , merci de remplir le formulaire en ligne
En ligne:
Remplissez notre Formulaire d’Assistance
Forum du Support M-Audio:
Pour tout échange d'informations, Visitez le Forum officiel des utilisateurs M-Audio:
http://forums.m-audio.com
Support Torq:
Pour toutes informations concernant le logiciel Torq DJ et produits dérivés, rendez-vous sur la page suivante:
http://www.torq-dj.com
Téléphone:
Si vous êtes dans la période de support garantie (30 jours à partir de la date d'achat):
+33 1 41 49 40 74
Si vous êtes en dehors de la période de support garantie:
0899 190 068
Les lignes sont ouvertes du lundi au vendredi de 9 heures à 17 heures. Les appels sont facultés 1.34€ et 0.34€ la minute supplémentaire depuis un téléphone fixe. Le coût à partir d'un téléphone mobile peut faire l'objet d'une autre tarification.
オンライン: サポートフォームで送 信
tel : 03-3505-4034 (10:00~17:00)
tel : 03-3505-4034 (10:00~17:00)
M-Audio製品についての無償テクニカル・サポートを受けるためには、製品のユーザー登録が必要となります。
弊社サポートは、登録済みのユーザー様のみが対象となっております。、未登録のお客様は事前にご登録後にご連絡いただきますようお願いいたします。
ご登録された内容は厳密に保護され第三者に開示されることはありません。
新規でご購入いただきましたM-Audio製品（リファレンス・モニター、イヤフォン、ヘッドフォン、マイクロフォン、ミキサー、プリアンプを除く）に対して購入日よりある一定期間の無償テクニカル・サポートが弊社より提供されます。 現在では、ご購入日より60日の間に1度のみの電話またはEmailにてのサポートをご提供させていただいております。ただし、登録済みのユーザー様のみが対象となっており、未登録のお客様は登録後にサポートを提供いたしますので予めご了承ください。 なお、製品を他のユーザー様より譲りうけた、またはネットオークションで購入した等（弊社正式代理店以外からの購入の場合）の場合には、無償サポートは適用されませんので予めご了承ください。
無償サポート期間を過ぎてのサポート、2回目以降のサポートが必要な場合はASC（アビッド・サポート・コード）をご購入いただきますようよろしくお願いいたします（ASCは近い将来弊社Webstoreより販売されます）。
テクニカルサポートにおきましては、製品の使用方法など、技術的内容以外についてのご質問には一切お答えすることができません。製品のユーザーガイドをご参照いただきますようお願いいたします。
If your country is not listed, please do a search for your distributor in the Global Distributor Locator.
